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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
At THE UNITE, we value our customers and strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
You may request a return if:
Return requests must be submitted within 7 days of delivery. Products returned after this period may not be accepted.
Returns may not be accepted in the following situations:
To request a return, please contact THE UNITE using the contact details provided below. Please include the following information:
Our team will review your request and provide further instructions regarding the return process.
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the applicable amount will be processed using the original payment method or through another suitable method, depending on the payment method used for the order.
After approval, refunds may take approximately 5–7 business days to reflect in your bank account or original payment method, depending on the payment provider or bank.
If you receive a damaged or defective product, please contact THE UNITE as soon as possible after delivery.
We may request photographs or videos showing the issue to help us verify the problem and process your request quickly.
If you receive a product different from the one ordered, please contact us within 7 days of delivery. After verification, we will provide appropriate assistance, which may include replacement or refund as applicable.
Product exchanges are subject to product availability and eligibility. If an exchange is not possible, a refund may be offered where applicable.
Orders may be cancelled before they are shipped, subject to the order status. Once an order has been shipped, cancellation may not be possible.
In cases where the return is due to a damaged, defective or incorrect product, THE UNITE may provide appropriate return assistance. For other return requests, return shipping conditions may vary depending on the product and circumstances.
Refunds, returns and replacements are subject to verification and approval by THE UNITE. We reserve the right to reject requests that do not meet the conditions mentioned in this policy.
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