1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

• Orders are generally processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Processing time may vary during sales, promotions, or high-demand periods.
• You will receive order/shipping updates on your registered contact details whenever applicable.

2. Shipping & Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and courier service availability.

Delivery timelines are estimates and may be affected by factors such as weather conditions, public holidays, courier delays, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of checkout before you complete your purchase.

THE UNITE may offer free shipping on selected products, orders, or promotional campaigns. Any such offer will be subject to the terms displayed on our website.

4. Order Tracking

Once your order is shipped, tracking information may be shared with you through your registered email address, mobile number, or other available communication channels.

You can use the tracking details provided by the courier partner to check the current status of your shipment.

5. Delivery Address

Please make sure that your shipping address, phone number, and other required details are accurate when placing your order.

THE UNITE will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

6. Failed or Delayed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the shipment cannot be delivered for any other reason, the courier partner may make additional delivery attempts or return the package to us.

If your order is delayed significantly or you experience any delivery issue, please contact our customer support team.

7. Damaged or Tampered Package

If you receive a package that appears damaged, opened, or tampered with, please contact THE UNITE customer support as soon as possible.

Customers are advised to check the package condition at the time of delivery and report any issue promptly.

8. Remote & Non-Serviceable Areas

Delivery availability may vary depending on the serviceability of the delivery location. Certain remote or non-serviceable areas may require additional delivery time or may not be eligible for delivery.